Privacy Policy
Your privacy is important to us. This policy explains how uxcore collects, uses, and protects your personal information.
Last updated: January 15, 2024
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our services, including but not limited to:
- Name and contact information (email address, phone number, postal address)
- Account credentials and profile information
- Payment information (processed securely through third-party payment processors)
- Communication preferences and interaction history
- Feedback, reviews, and survey responses
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address, browser type, and device information
- Pages visited, time spent on pages, and navigation paths
- Referring websites and search terms used to find our site
- Cookies and similar tracking technologies
- Mobile device identifiers and app usage data
2. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Providing and maintaining our services
- • Processing transactions and orders
- • Creating and managing your account
- • Customer support and communication
Business Operations
- • Improving our website and services
- • Analyzing usage patterns and trends
- • Developing new features and functionality
- • Ensuring security and preventing fraud
Marketing and Communication
- Sending promotional materials and newsletters (with your consent)
- Personalizing your experience based on your preferences
- Notifying you about updates, service changes, or important information
- Conducting market research and surveys
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, analytics providers, and hosting services.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe it's necessary to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls
We limit access to personal information to authorized personnel only and use secure authentication methods.
Regular Monitoring
We continuously monitor our systems for security threats and regularly update our security measures.
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have several rights regarding your personal information. You may exercise these rights at any time by contacting us.
Access and Portability
You can request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.
Correction and Updates
You can request that we correct or update any inaccurate or incomplete personal information in our records.
Deletion
You may request that we delete your personal information, subject to certain legal obligations and retention requirements.
Marketing Preferences
You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us improve our services and provide personalized content.
Types of Cookies We Use
- • Essential cookies: Required for basic website functionality
- • Analytics cookies: Help us understand how visitors use our site
- • Marketing cookies: Used to deliver relevant advertisements
- • Preference cookies: Remember your settings and preferences
Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
For more detailed information about our cookie usage, please refer to our Cookie Policy.
Third-Party Analytics: We may use third-party analytics services (such as Google Analytics) to analyze website traffic and user behavior. These services may set their own cookies or use similar tracking technologies.
7. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
Transfer Safeguards
We ensure that such international transfers are conducted with appropriate safeguards in place, including standard contractual clauses and adequacy decisions.
Data Minimization
We only transfer the minimum amount of personal information necessary to provide our services and maintain the same level of data protection as outlined in this policy.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
Parental Consent
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.
Age Verification
Parents and guardians are responsible for monitoring their children's internet usage and for ensuring that their children do not provide personal information through our services.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Account information: Retained while your account is active and for 3 years after closure
- Transaction records: Retained for 7 years for tax and accounting purposes
- Marketing data: Retained until you unsubscribe or request deletion
- Website analytics: Aggregated data may be retained indefinitely, but personal identifiers are removed
Secure Deletion
When we delete personal information, we use secure deletion methods to ensure that the information cannot be recovered or accessed.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Notification Methods
- Email notification to registered users
- Website banner or pop-up notice
- Direct communication through our customer service channels
Continued Use
Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us using the information below:
uxcore Privacy Team
Scout Tobias Street, Quezon City, Metro Manila, Philippines
Monday - Friday: 9:00 AM - 6:00 PM PST
Response Time
We aim to respond to all privacy-related inquiries within:
- • Email inquiries: Within 48 hours
- • Phone inquiries: During business hours
- • Data subject requests: Within 30 days
This privacy policy is effective as of January 15, 2024.
For more information about our services and policies: